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You will get an email a few days after the tickets are turned into Chelsea: 45 days prior to a home match, 30 days for an away match on if your request was accepted by Chelsea. At that time you will get your seat assignment and directions on how to pick up your ticket from the box office.
If you apply for tickets and do not have the required number of loyalty points Chelsea will refuse your ticket and we will refund your money, it is not our responsibility to check if you have the correct amount of loyalty points. That is your responsibility.