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Chelsea In America Ticketing Guide

This guide provides a detailed overview of how to request match tickets through Chelsea in America. If you're new to this process or are looking for a refresher, we strongly recommend reviewing the guide below.  

 

If you have any questions, please contact us at Ticketing@chelseainamerica.com.

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CHELSEA IN AMERICA DOES NOT GUARANTEE MATCH TICKETS

Tickets requested through Chelsea in America, as part of our service to the Official Supporters Clubs, are not guaranteed until issued by Chelsea FC.  Chelsea encourages supporters to not make firm plans until tickets have been confirmed.

Overview

Who this Ticketing benefit is for

The Ticketing benefit made available through Chelsea in America is intended for U.S.-based supporters who would not normally have access to match tickets. If you are unsure about whether you meet the criteria for utilizing the Ticketing benefit or have any questions, please contact us at Ticketing@chelseainamerica.com.

What you'll need

  • A Chelsea Ticketing Membership

  • A Chelsea in America Membership

  • Added to your regional Platinum-level supporter club's ticketing roster

    • (American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues)

  • The required number of loyalty points, if required

Allocations, Windows, Confirmations

Ticket Allocations

CHELSEA IN AMERICA DOES NOT GUARANTEE TICKETS TO MATCHES. PLEASE READ ON TO LEARN ABOUT HOW TICKETS ARE ALLOCATED.

Historically, we have received 90+% of the tickets we request. Our five regional Platinum-level supporter clubs are among only 32 Platinum-level clubs worldwide with priority access to a limited number of tickets for home and away matches. That number is finite and can vary, with allocation sometimes being significantly less than the tickets requested.

When orders exceed supply, Chelsea will allocate a certain number of tickets per supporter club. This means we may not be able to fulfill every request we receive. If this occurs, we prioritize orders based on the continuous length of Chelsea in America membership. Members with continuous years of Chelsea in America membership are prioritized over newer or first-time members or those who do not renew year to year. As such, we strongly suggest you ‘keep your place in the queue’ and maintain continuous Chelsea Ticketing and Chelsea in America memberships each year. Should your ticket request not be fulfilled, a full refund for the cost of the ticket is provided to you by Chelsea in America.

Ticket Ordering Windows

Ticket orders close approximately 60 days before league matches. Shorter windows occur for Cup and European matches. 

Ticket Confirmations

You will receive an email confirmation about your tickets as soon as we hear from Chelsea. About 45 days before a Home League match, about 30 days before an Away League match, and much shorter timelines for Cup and European competitions. Your ticket is not guaranteed until confirmed by Chelsea.

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Requesting Tickets

You must have an active Chelsea Ticketing membership and Chelsea in America (CIA) membership to request tickets. Further, you must be added to your regional Platinum-level supporter club's ticketing roster. Ticket access is available to members who meet the membership criteria and are members of one of the five regional Platinum-level supporter's groups - American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues. 

You may only request one ticket per match, per membership. If you plan to attend the match with other members, you can identify others in your party on the order form. However, those additional members in your party must abide by the membership requirements and must request their tickets in a separate transaction. Your tickets will be grouped with others from your region in your seating section. Seating requests across regions are less likely to be accommodated.

In some scenarios, loyalty points are required to request tickets. Chelsea in America does not manage the loyalty points process, this is managed solely by Chelsea. Loyalty Points can be found on your Chelsea Ticketing membership. Read on to learn more about Loyalty Points and how they work.

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Seating​

We are fortunate to offer a variety of seating options. While we try to place everyone in their preferred choice, seating may not be available in that section. Please note prices vary by section. Below is a brief overview of the seating sections at Stamford Bridge:

  • West Lower: Sideline and mostly seated during the match.

  • East Upper: Sideline and seated. Similar to the Mezzanine or above sections in American stadiums.

  • East Family Lower: Situated near a corner and mostly seated during the match. Has Adult and Child requirements. Adult

  • Matthew Harding Lower: North end, singing, legal Safe Standing area. You will have a seat, but the majority of the crowd will be standing.

  • Shed End Lower: South end, singing, legal Safe Standing area. You will have a seat, but the majority of the crowd will be standing. Near Away supporters.

  • Shed End Upper: South end 2nd deck, steep and tight seats, singing, legal Safe Standing area. You will have a seat, but the majority of the crowd will be standing. Near Away supporters.

  • Away: Away tickets are placed in the Away stand's away block, typically towards the back of the block.

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Loyalty Points​

Chelsea uses a Loyalty Point system for select, in-demand matches, which all members are expected to meet. Note that Chelsea in America does not manage the loyalty points process, this is managed solely by Chelsea.

  • Which matches follow the Loyalty Points scheme?

    • Home or Away vs “Top 6” clubs, Home or Away matches against Local clubs, First and Last matches of the season, late-round Cup matches, and any other match the Club deems appropriate.​​

  • How many Loyalty Points are needed?

    • Where required, matches from September through December require 5 loyalty points. Matches from January through May require 10 loyalty points. For the matches in August of the following season, Chelsea uses the prior season's totals to determine point requirements, usually 10 loyalty points from the prior season.

  • How can I gain Loyalty Points?

    • Loyalty Points are gained by renewing your Chelsea Ticketing membership within the ‘early renewal’ window Chelsea makes available. Renewing your Chelsea Ticketing membership early grants you 5 loyalty points. This window is imposed by Chelsea and normally takes place between May and July.

    • Loyalty Points are gained by requesting match tickets during the season. Loyalty Points earned through ticket purchases vary. Some matches give you 3 loyalty points whereas early Cup matches may grant you 5 loyalty points. More popular matches will only give you 1 loyalty point.

  • When are Loyalty Points posted to my Ticketing account?​

    • Loyalty Points are posted to your Ticketing membership once your ticket is confirmed by Chelsea. Please keep this in mind if you are trying to build up Loyalty Points for another ticket request.

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Match Dates and Times​

MATCH DATES AND TIMES CHANGE - PLAN YOUR TRAVEL ACCORDINGLY

TV changes are announced about 30-45 days in advance (less advance notice in the spring.) Even then, match dates and times can change if either team is involved in other competitions that affect the date.

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Terms and Conditions

Tickets requested through Chelsea in America are subject to the rules and conditions established by Chelsea FC for their Official Supporters Groups, of which you are a member.  When Chelsea FC has more orders than tickets available, they revert to a percentage fulfillment and require each Official Supporters Club to prioritize ticket issuance. When required to prioritize tickets due to over-subscription for a particular match, priority is established based on the length of "continuous" Chelsea in America and Chelsea Ticketing membership. Tickets requested through Chelsea in America, as part of our service to the Official Supporters Clubs, are not guaranteed until issued by Chelsea.  Chelsea encourages supporters to not make firm plans until tickets have been confirmed.

Chelsea in America reserves the right to validate or verify member information for accuracy and alignment with Chelsea in America club policies and policies outlined by Chelsea Football Club for supporter clubs and associated members. Failure to do so may impact access to membership and associated benefits.

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